Refund Policy

This policy outlines the refund process for Product(s) (defined in Terms of Use ) purchased from NEEV Weaves Private Limited (’NEEV’ or ’us’ or ’we’ or ’our’) through www.neev.store (’Website’). This Refund Policy is to be read in conjunction with our Return Policy and Shipping, Return and Cancellation Policy .

When Are You Eligible for a Refund?

We process refunds only under the following circumstances. The eligibility period is calculated from the date of delivery, not the date of purchase:

• Product never arrived: If your order has not been delivered within the estimated delivery timeframe and our delivery partners confirm the shipment is lost, you are eligible for a full refund. Please contact us at [email protected] with your order details.
• Damaged on arrival: If the Product(s) arrive in a damaged or tampered condition, please write to us at [email protected] within 24 hours of receiving the package with photographs, videos and details of the damage. Upon verification, we will process a refund or replacement at our discretion.
• Manufacturing defect: If the Product(s) have a genuine manufacturing defect (please note that normal variations or gradations inherent to handwoven textiles are not considered defects), please write to us at [email protected] within 48 hours of receiving the Product(s) with photographs and video evidence.
• Wrong product delivered: If you receive a Product different from what you ordered, please write to us at [email protected] within 48 hours of receiving the Product(s) with photographs of the received product and your order confirmation details.

How to Initiate a Refund

1. Contact us: Email [email protected] within the applicable timeframe (24 hours for damaged shipments, 48 hours for defective or wrong products from the date of delivery).
2. Provide documentation: Include clear photographs and/or video of the Product showing the issue, along with your order number and delivery details.
3. Await confirmation: Our team will review your request and respond within 2-3 business days with the next steps.
4. Return the product (if required): Depending on the nature of the issue, we may arrange a pick-up or ask you to ship the Product back to us. Please refer to our Return Policy for the complete return process.
5. Inspection and processing: Upon receiving and inspecting the returned Product(s), we will confirm whether the refund is approved.

Refund Method and Timeline

• Approved refunds will be issued as a credit note of the value of the Product, which can be redeemed on the Website within a period of 11 (eleven) months from the date of issuance.
• In cases where the Product was never delivered (lost shipment), a refund to the original payment method may be issued at our discretion. Such refunds will typically be processed within 7-10 business days of approval.
• For COD orders, the token amount paid at the time of placing the order will be adjusted against the credit note or refund as applicable.

Non-Refundable Scenarios

• Change of mind after delivery.
• Products returned after the 48-hour window from the date of delivery.
• Products that have been used, altered, washed, or do not have original packaging, tags, labels, and invoices intact.
• Non-acceptance or failure to receive a COD parcel (the token amount will be forfeited as cancellation charges).
• Normal variations, gradations, or subtle differences in colour, texture, or weave that are inherent to handcrafted and handwoven textiles.
• Products purchased during the Neev Annual Sale (all sale purchases are final as per the Annual Sale Policy ).

Contact Us

For any refund-related queries, please reach out to us at: