Shipping & Delivery

This policy relates to shipping, return and exchange of Product(s) (defined in ‘Terms of Use’) purchased by you from NEEV Weaves Private Limited (‘NEEV’ or ‘us’ or ‘we’ or ‘our’) through www.neev.store (‘Website’).

SHIPPING

Indicative time for dispatch of Products is reflected on the Product page. Where dispatch of your order is delayed or prevented for reasons beyond our control (for example, Product shortages or higher than anticipated demand), we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Deliveries within India usually take 2–7 working days. International deliveries usually take 7–15 working days. The given timelines are only indicative, and we do not assume responsibility for any delay in delivery after Products are dispatched by us. We work with all major delivery partners and use the partner best suited for your area.

Please do not accept the package if it is being delivered to you in a tampered or damaged condition. In case of any other damage to the Product(s), please write to [email protected] within 24 (Twenty Four) hours of receiving the package, with the pictures, videos and other details of the damage.

In case of your failure to accept the package in 2 (two) attempts, your package will be returned to us by our delivery partners. In such cases, we assume no responsibility for any loss or damage to the Product(s) while they are being returned to us. The return of undelivered products shall not entitle you for any refund against them.

RETURN & EXCHANGE

We have a ‘no return and no exchange policy’.

We only allow return or exchange in case of the delivered Product(s) having any manufacturing defect or in cases of delivery of a defective or wrong product to you. Please note that normal variation or gradation that are a part of woven pieces shall not be considered manufacturing defect.

In case of a manufacturing defect or delivery of defective or wrong Product(s), please write to us at [email protected] within 48 (Forty Eight) hours of receiving the Product(s) with pictures and video of defective or wrong product(s). We will not entertain any claim for return or exchange if sought after 48 (Forty Eight) hours of receiving the Product(s).

If the request for return or exchange is accepted by us, we will arrange to pick up the Product(s) if delivered within India. In case of international orders or where pick up cannot be arranged by us in India, you can dispatch the Product(s) at the below address at your own cost:

All Product(s) should be returned unused in their original packaging along with the original price tags, labels, packing, barcodes and invoices. The Product(s) sought to be returned must also not bear any stains or smell of any perfume.

We will inspect the Product(s) upon receiving them. In case of our successful approval of Product(s) for return or refund, we will dispatch a replacement Product or issue a credit note of the value of the Product which can be used on the Website within a period of 11 (eleven) months. However, in case of the returned Product(s) failing to adhere to our exchange or return policy, the Product(s) will not be accepted for return or refund and shall be sent back to you at your own cost.

We will dispatch the Product(s), which have been rejected for return or refund, only upon pre-payment of delivery charges. No request for clubbing of delivery with any new order will be entertained.

CANCELLATION

We do not allow cancellation of orders once placed. However, we reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to:

• Product availability
• Errors in the description or price of the Product
• Error in your order or other reasons