Return Policy

This policy outlines the return process for Product(s) (defined in Terms of Use ) purchased from NEEV Weaves Private Limited (’NEEV’ or ’us’ or ’we’ or ’our’) through www.neev.store (’Website’). This Return Policy is to be read in conjunction with our Refund Policy and Shipping, Return and Cancellation Policy .

Return Eligibility

We maintain a no return and no exchange policy as a general rule. However, we accept returns under the following limited circumstances. All return eligibility is calculated from the date of delivery:

• Damaged on arrival: The Product(s) were delivered in a damaged or tampered condition. You must report this within 24 hours of delivery.
• Manufacturing defect: The Product(s) have a genuine manufacturing defect. Normal variations or gradations that are part of handwoven textiles are not considered manufacturing defects. You must report this within 48 hours of delivery.
• Wrong product delivered: You received a Product different from what you ordered. You must report this within 48 hours of delivery.

How to Initiate a Return

Follow these steps to initiate a return for an eligible Product:

1. Email us: Write to [email protected] within the applicable timeframe:
   • Within 24 hours of delivery for damaged shipments
   • Within 48 hours of delivery for defective or wrong products
2. Include documentation: Your email must include:
   • Your order number
   • Clear photographs of the Product showing the defect, damage, or discrepancy
   • A video of the Product (if applicable)
   • Description of the issue
3. Await our response: Our team will review your request and respond within 2-3 business days confirming whether your return is approved.
4. Ship the product back:
   • For orders delivered within India, we will arrange a pick-up at no cost to you.
   • For international orders, or where pick-up cannot be arranged within India, you will need to ship the Product(s) to us at your own cost.

Return Address

Condition of Returned Products

All returned Product(s) must meet the following conditions:

• Must be unused and in their original condition
• Must be in original packaging
• Must have all original price tags, labels, and barcodes intact
• Must include the original invoice
• Must not bear any stains or smell of perfume

After We Receive Your Return

• We will inspect the returned Product(s) upon receipt.
• If the return is approved, we will dispatch a replacement Product or issue a credit note of the value of the Product, redeemable on the Website within 11 months. Please refer to our Refund Policy for full details.
• If the returned Product(s) do not meet our return conditions, the return will be rejected and the Product(s) will be sent back to you at your own cost. Dispatch of rejected products will only occur upon pre-payment of delivery charges.

Exchanges

Exchanges are handled through the same process as returns. If your return is approved and a replacement product is available, we will dispatch the replacement. If the replacement is not available, a credit note will be issued per our Refund Policy .

Contact Us

For any return-related queries, please reach out to us at: